| Error Code | Error Description | Suggested Action By The Corporate |
|---|---|---|
| 1055 | You have already signed the document | Download signed document from the dashboard |
| 1056 | Self sign allowed only before requesting signature from others | Complete self signing the document by logging into Digio portal |
| 1015 | Not Sufficient credits. Please buy more signs! | Purchase plan from Digio to sign the document |
| 1079 | Signer is not valid | Validate the signer details |
| 998 | No of tries exhausted for signing | Retry with a fresh signing request |
| 1082 | Other signer(s) need(s) to first sign this document. You will be notified when ready | Ensure all other signers have completed the signing |
| 1108 | This sign request has been expired | Initiate a fresh signing with the request |
| 1022 | Operation not supported! | Validate the request |
| 1019 | Aadhaar Id not present. Please update your Aadhaar id in your account! | Aadhaar number (details) need to be validated |
| 1017 | Failed to sign the document! | Retry after sometime |
| 1001 | System Error has occured | Retry after sometime |
| 1016 | Entity not found for this id | Check request details |
| 1107 | Document not ready for this action | Check the document and request |
| 1121 | In-person signing is not allowed from multiple sessions. Please retry to start complete signing again | Close all tabs and retry with the link again |
| 1102 | Bad request | Check request details |
| 1018 | You are not authorized to take this action! | Check permissions |
| 1215 | You don't have access to open this | Check permissions |
| 1006 | No user found for this id | Retry after sometime if issue persists, contact Digio Support |
| 1074 | This can only be signed from requesting business application | Contact Digio Support |
| 1005 | Request validation has failed | Check aadhaar details and Retry request |
| 1078 | No document found in the docket | Check request for the document |
| 1093 | No file has been provided | Check request and upload document |
| 1032 | This file format is not supported as of now | Uploaded file in supported formats |
| 1004 | file couldn't be stored | Contact Digio Support |
| 1037 | File size is more than allowed limit | Reduce document size and retry Max limit (5) for post signing receivers exceeded. Please trim the list. Reduce post signing email recievers |
| 1100 | Sign rejected. Multiple sessions detected. Please close all tabs and sign from the latest session. | Close all tabs and retry with the link again |
| 1152 | Requested action not allowed in current entity state | Recheck request |
| 1200 | Requested signing method is differernt. | Check Sign type |
| 1337 | Invalid Signature mode | Check Sign type |
| 1015 | Not Sufficient credits. Please buy more signs! | Purchase plan from Digio to sign the document |
| 1196 | This feature is not available for your account. Please contact support. | Contact Digio Support |
| 1085 | Provided document is not of valid type | Check document |
| 1120 | Please update your android application to sign the documents | Upgrade application |
| 1155 | This document has been expired | Retry with a new request |
| 1021 | New sign can not be initiated in the current state of document! | Retry not supported for the state of the document |
| 1073 | No associated account with provided id | Sign not purchased for associated account. Purchase sign and try again |
| 1047 | Signature cancellation request failed. | Request cannot be cancelled |
| 1050 | Invalid email Id | Check the email ID |
| 1111 | You are not authorized to take this action! | Check permissions to perform the action |
| 1095 | Request body is not valid | Recheck request |
| 1100 | Unknown error from ESP/UIDAI end. | Retry after sometime |
| 1205 | Aadhaar eSign is temporarily not working at ESP/CA/UIDAI end. | Retry after sometime |
| 1134 | Issue with Biometric device and/or RD service | Check the Biometric/IRIS device |
| 1081 | Document is not a valid PDF | Recheck document |
| 1336 | Something is not right | Contact Digio Support |
| 1098 | Sample resource cannot be updated | Contact Digio Support |
| 1097 | Requested samples are not available | Contact Digio Support |
| 1094 | Template not found for this key | Contact Digio Support |
| 1219 | Document has signature. Can't edit the document as signature will become invalid. | Retry with a document without signature |
| 1208 | Entity is unavailable to be accessed. | Please retry after sometime |
| 1142 | Invalid user type for the request | Check request details |
| 2044 | Signature validation failed | Retry once with the same request, if error persists, retry with a new link |
| 1220 | Captcha verification failed | Retry authentication |
| 1002 | Session has expired or is invalid Close the tab. | Retry with the link again |
| 1197 | Empty or unclear signature found. Please sign inside the box | Sign within the designated area |
| 1128 | Duplicate request received | Try with initial request or retry after 10 minutes |
| 1199 | Service temporarily unavailable. | Retry after sometime Error Code Error Description ESP Action |
| 110 | Aadhaar number does not have verified mobile/email | Mobile Number is not present in Aadhaar account. Please update and retry. |
| 111 | Aadhaar number does not have verified mobile | Mobile Number is not present in Aadhaar account. Please update and retry. |
| 112 | Aadhaar number does not have both email and mobile. | No Mobile number or Email linked to aadhaar. Please link and retry |
| 300 | Biometric Mismatch | Biometric data did not match |
| 330 | Biometrics locked by Aadhaar holder. | Biometric locked for Aadhaar. Unlock at https://resident.uidai.gov.in/biometric-lock |
| 400 | Invalid OTP value. | OTP is incorrect |
| 500 | Invalid encryption of session key. | Issue with Biometric device and/or RD service |
| 501 | Invalid certificate identifier in 'ci' attribute of 'Skey'. | Please retry after sometime |
| 511 | Invalid PID/RBD XML format. | System error from Aadhaar services. Please try again |
| 527 | Invalid 'mc' code under Meta tag. | Issue with Biometric device and/or RD service |
| 558 | Invalid di | Issue with Biometric device and/or RD service |
| 563 | Duplicate request (this error occurs when exactly same authentication request was re-sent by AUA). | System error from Aadhaar services. Please try again |
| 566 | Invalid non-decryptable license key. | System error from Aadhaar services. Please try again |
| 811 | Missing biometric data in CIDR for the given Aadhaar number. | Biometric (FP or IRIS) data not found in UIDAI CIDR for this Aadhaar |
| 932 | Technical Error at UIDAI - Audit error | System error from Aadhaar services. Please try again |
| 935 | Technical Error at UIDAI - Skey store error | Please retry after sometime |
| 950 | Could not generate and/or send OTP | Unknown error from ESP/UIDAI end. |
| 996 | Aadhaar cancelled (Aadhaar is no in authenticable status). | Aadhaar cancelled (Aadhaar is not in authenticatable status) |
| 997 | Aadhaar suspended (Aadhaar is not in authenticatable status). | Aadhaar suspended (Aadhaar is not in authenticatable status) |
| 998 | Invalid Aadhaar Number. | Incorrect Aadhaar Id |
| K-55 | Invalid License key | Please retry after sometime |
| K-95 | Technical Failure | Please retry after sometime |
| K-99 | Unknown error | System error from Aadhaar services. Please try again |
Digi Sign Error Codes
- Digi Sign
- Digi Sign Error Codes
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