What is Agent Assisted Video-based Customer Identification Process (V-CIP)?
Agent-assisted VCIP (Video-based Customer Identification Process) refers to a customer identification and verification process conducted through a video call, where a trained agent or representative assists and guides the customer throughout the process. Instead of relying solely on automated systems or self-service methods, agent-assisted VCIP involves the active involvement of a human agent in facilitating and verifying customer identity remotely.
What do you get?
Our user-friendly interface provides step-by-step guidance for both agents and end-users, making the Video KYC process straightforward and efficient. Some key features are:
- Auto-Adjust Video Quality by Network Strength
- Call Assigned to Available RE Staff on Round Robin Basis
- Geo-Tagged with Lat-Long and VPN check
- Face match and Screen capture during V-CIP
- Configurable KYC Q&A Script:
- Call Summary Reports
For API Integration guide, click here